Navcel | Navcel Case Studies


COFIASA IMPROVES CUSTOMER SERVICE
	Company: COFIASA Industry: Steel Fleet Size: Large
Background COFIASA is a steel dealer with more than 40 locations in tne north of the country. The complete fleet is using Navcel.
Business Challenge Improve customer service.
How it was solved First they stripped and segmented the customer data base assigned to sales agents. They developed a CRM to generate and track customer visits, credit capabilities and due bills. To optimize delivery routes and visits they linked this CRM with Navcel, where they identified the customers' addresses. Thus, the visits are certified and generate indicators to know the day and time of delivery; as a byproduct they improved the gas mileage in more than the 300 delivery vehicles. Also, supported by Navcel they developed a module to have an indication of how they did with de delivery promise made to the customer. Also they changed the way they compute the sales commissions, before the calculus was based on the amount of sales and product type, now is based on the percentage of assigned customers sales, it also takes into account the visits made (data given by Navcel) to generate a long-term relationship with customers.

MAQSA TRACKS ITS RENTAL FLEET
	Company: MAQSA Industry: Equiment sales and rental Fleet Size: Large
Background MAQSA is a regional Caterpillar distributor who sells and rents heavy construction equipment. Their complete fleet is using Navcel.
Business Challenge Improve their ROI in rental equipment.
How it was solved MAQSA needed to know if their rental equipment were used where it were supposed to be used and keep track if the equipment was properly maintained. Navcel provided a solution to read the machine parameters (oil pressure, worked hours, temperature, etc.) as well as the location so they took control of their equipment.

POLICE REDUCES ITS RESPONSE TIME
	Company:Chihuahua's Police Department Industry: Government Fleet Size: Large
Background The police department wanted to reduce their response time to serve better. Their complete fleet is using Navcel.
Challenge Reduce the response time in all the calls.
How it was solved The police department needed to link their emergency response software with the GPS tracking solution in order to measure the response time and dispatch the units from an integrated plataform. Navcel worked with the Police department to integrate the tracking information to their emergency response software, with the accurate and fast tracking data they were able to reduce the response times in half.